26th March, 2020

Supporting our customers through COVID-19

In the midst of COVID-19 we wanted to impart our responses to the many trading queries we’ve had over the last few days. We will update this blog as frequently as necessary in support of our professional network.

COVID-19 Help & FAQ

Are you still trading?

Yes. Our door is always open when it comes to supporting professionals nationwide. We are still trading online at www.fpa.org.uk where you can find our bestsellers and more, loved by professionals.

Can I still make an order online?

Sure. Our fulfilment team are operating under strict guidelines to ensure the safety of all involved in providing our service.

How long is the delivery timescale?

We expect that both delivery times could be slightly longer than usual, but please be assured that we are doing all we can to maintain the levels of service you have come to expect from FPA.

Do deliveries need to be signed for?

No. There will be no requirement to physically sign for the delivery at this time.

Can my delivery be left somewhere safe?

Sure. Please add a note to your order detailing your ‘safe place’ and we will pass this information on to our delivery supplier, minimising contact through the supply chain.

What if something is wrong with my order?

If you have any concerns or queries about your order, please contact the customer service team at [email protected] - where a member of the team will be delighted to support you.

We would like to thank all our colleagues and our loyal customers - we appreciate your continued custom in these challenging and unprecedented times. Finally, take care of your loved ones and keep safe during these times of uncertainty.